Shipping policy

Order Processing
We process all orders within 1–2 business days. Orders placed on weekends or holidays will be processed on the next business day. Once your order is dispatched, you will receive a confirmation email with a tracking number to follow your shipment.

Shipping Methods & Delivery Times
We ship to customers across Europe/Lithuania, Latvia, Estonia, Poland. Delivery times are estimated as follows:

Standard Delivery: 3–5 business days.

Shipping Carriers: We partner with trusted carriers, including DPD and InPost, to ensure your order arrives safely and on time.

Shipping Costs
Shipping costs are calculated at checkout based on your delivery address and chosen shipping method. Any applicable free shipping promotions will be automatically applied at the final checkout step.

Order Tracking
You can track your order using the link provided in your shipping confirmation email. Please allow up to 24 hours for tracking information to update.

Customs and Import Duties
For orders shipped within the European Union, no customs or import duties apply.

Lost or Damaged Items
While we strive for perfect delivery, issues can occasionally happen. If your package is damaged upon arrival or appears lost, please contact us at info@mysalvio.com immediately so we can assist you in resolving the issue with the carrier.